10 Best Ecommerce Chatbots for 2023: Boost Customer Engagement and Sales

Unlike some of the other bots in this list, the Insomnobot-3000 is a purely customer engagement bot with no direct sales directives. That said, this chatbot did bring thousands of valuable warm leads to the business for retargeting. Ralph, an AI chatbot deployed on Facebook Messenger helps users find the right Lego set, and right off the bat, it was an overwhelming success. Thanks to conversational AI, chatbots are now capable of understanding contexts, intentions, and handling multiple questions or deviations from the main are deploying different types of chatbots including sales, market research, and customer engagement chatbots. Meet Haily, the innovative chatbot from Harry Rosen, a Canadian retail chain of 17 luxury men’s clothing stores.

We then focused on advanced chatbot features and capabilities such as – integrations, cart abandonment, coupon creation, chatbot analytics, and compatibility with social media platforms. So make sure whatever tool you go with, that it can help you create a chatbot on as many social media platforms as needed. You can also create voice-enabled eCommerce bots to make it even more convenient for your customers.

Personalized Product Recommendations

If you want to include a chatbot in your ecommerce and improve your customer service, remember that precise and organized product content is a basic requirement for these systems. The StyleBot is an AI chatbot that allows enthusiasts to find shoes based on their preferences through product recommendations. However, StyleBot’s party trick was giving users the ability to create their own personalized shoe designs. Check out how to empower your conversational solution with Generative AI Chatbot capabilities. Moreover, the cost-effectiveness of chatbots compared to traditional marketing strategies is a noteworthy advantage. By leveraging artificial intelligence, the most advanced chatbots gain a deep understanding of customers’ preferences and requirements.

Ochatbot can also monitor your site and invite the shopper to live chat. If you want to provide shoppers with visual aids, it’s easy to integrate custom images and videos in Ochatbot. The fashion brand Michael Kors offers a shopping bot on the Facebook Messenger by Meta. After establishing the location of the user, the bot proceeds to show the most current collection and the latest offers in the region.

Create your own

The key with the last 3 strategies is that these chatbot messages really follow the brand voice and sound natural. So make sure that when you are creating any kind of messaging that it matches your brand values and brand voice. If you’re brainstorming trying to find the perfect chatbot marketing strategy and feel stuck – then it’s time to get back to the basics. Most chatbot tools have integration with the large eCommerce platforms out there, so that shouldn’t be a problem.

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